Parature Customer Support

The best way to keep your customers happy is to take and manage their complaints and then resolve those issues. With the help of this Parature application, customers can submit their issues/complaints/tickets on the go. Through this application they can access their accounts and utilise almost all basic services of Parature. Customers can also search articles from companys knowledgebase to solve their query.
This Parature application will not only enable customers to submit the tickets but they can also do live chat with the Customer Service Representative and open new service tickets.


This application will help you in performing following functions -

1. User can access the knowledgebase without signing in.

2. After signing in, customers can view their ticket history and can also view their status whether they are closed or under process.

3. User can Submit A Ticket and can also set its priority.

4. User can add comments to their existing tickets.

5. If needed, they can do live chat with Customer Service Representative (CSR).

Fields, forms, validations, queuing system, customer information, slas almost everything can be defined or handled through parature service desk through admin account.